16.03.2012 Category: Weekly Reads « Previous Next » What we read this week (16 Mar) Written by: Maddie Tags: business, customer service, google, libraries, new aesthetic, paypal, reading, sharing, social media, wallet Our articles of the week: one man’s account of leaving Google, PayPal’s digital wallet, libraries of the future, thoughts on the New Aesthetic and some impressive customer service. Quotes of the week You want to have a mind that’s open enough to accept radical new ideas, but not so open that your brains fall out. - Michael Shermer ‘Customers’ are a repeating pattern of behaviour that expresses itself in people. - Faris Yakob Articles of the week James Bridle: #sxaesthetic Great commentary on the New Aesthetic and human collaboration with technology, resulting from a panel discussion at SXSW. With cameo appearances by the Higgs Boson, Kafka and Wikileaks. TechCrunch: PayPal’s New Digital Wallet PayPal is looking to “let consumers do things with their money that have never been possible before.” Will these new options prove more convenient, or more problematic? Undercurrent: How Bergdorf Goodman is Killing it in Digital Derrick Bradley recounts “one of the most pleasant digital encounters with a brand.” Bergdorf Goodman’s customer service went a couple small steps further than one would expect, making a huge difference in Derrick’s experience. James Whittaker: Why I Left Google James Whittaker explains how “sharing” became a bee in Google’s bonnet, and how the ensuing social-oriented projects eventually led him to leave the company. Rachel Coldicutt: The Joys of Having Nothing to Read Rachel Coldicutt of Caper gave this talk last year as part of the London Word Festival. Here she tells us why the libraries of the future shouldn’t make it too easy for us to find what we’re after: in other words, why they should “offer you sprouts when what you want is ice cream.” 16.03.2012 Category: Weekly Reads « Previous Next » Stay up-to-date with what we do and what we read. Subscribe to our newsletter.